Privacy Notice

Privacy Notice 25.05.18

Julie Murphy is the registered data controller with the Information Commissioner’s Office (ICO); registration reference ZA265112. As the only person at the Wishaw Counselling Service it is only I (Julie) who has access to your information.

Why I need your data

The information I collect from yourself (verbally, written, website enquiries, or e-mails) is the basic information I needs to enter into a therapeutic relationship with you, the client. This is done with your explicit consent and processed in line with the Data Protection Act (DPA) 2018 and General Data Protection Regulation (GDPR).

This information is held securely in a locked cabinets in line with the DPA 2018 and the GDPR.

What Data I Collect

Initial contact can take the form of e-mails, website enquiries, text messages or telephone calls. During our initial contact and first appointment I take your name, address, age bracket, contact information, next of kin information, doctor information, aims for counselling, a brief history of your health if applicable to the counselling process, consent to contact, if you are engaging with any other psychological services, availability and anything else that may be relevant to our therapeutic work such as the CORE outcome measure.

After each session I take brief notes to cover what was discussed and to track any change and/or progress.

What I do with your data

I do not plan on doing anything with your data. I am required to have this information which is explained in the confidentiality policy. In the event of having to use your data I will endeavour to discuss this with yourself first as long as it does not cause a delay which could create a further risk to yourself or others.

During our first appointment we discuss your preferred method of contact. I do not plan on contacting you outwith sessions but in the event of something arising that can’t wait until the next session I may need to contact you i.e. change to scheduled appointment time.

In the event of my incapacitation a clinical will has been put in place, you will be contacted by another counsellor who is bound by the same rules and ethics regarding confidentiality to inform you of the situation.

What Data I Share

I will not share data about yourself with other agencies or people unless it is deemed appropriate in line with my confidentiality policy.

How do I keep your information safe?

The information you give me is stored as securely as possible.

Your personal data and your client notes are kept in two separate locked cabinets to ensure anonymity. Client notes are identified by a code only. Any identifiable personal information is kept in a separate locked cabinet.

The keys are locked away securely in a key box and only I have access to the keys.

Electronic information is kept to a minimum. Notes and policies are on paper. I use e-mails in the event of replying to enquiries/e-mails or if this is a preferred method of contact.

I do my best to safeguard using the internet but cannot guarantee this as being completely secure. If you choose to use this as a method of contact this is at your own risk.

I have security procedures in place to prevent unauthorised access as best as possible. I aim to keep your information secure through a variety of protocols and restricted access.

In the event of a security breach I have procedures in place to deal with this such as contacting yourself, the ICO and any other governing body as soon as the breach is discovered.

How long I keep your data

The information collected is kept for 6 years keeping in line with the DPA 2018.

At the end of this period all information is safely shredded by myself.

What are your rights?

You have a right to see the data I have on you at any point, please put your request in writing.

If you do not wish to have any of your information kept this is your right, but we cannot work together. This is due to various guidelines and responsibilities (BACP, COSCA, DPA 2018) I have to comply with that contribute towards me being a safe and ethical therapist.

Data protection provisions about the application and use of Google Analytics (with anonymization function)

On this website, the controller has integrated the component of Google Analytics (with the anonymizer function). Google Analytics is a web analytics service. Web analytics is the collection, gathering, and analysis of data about the behavior of visitors to websites. A web analysis service collects, inter alia, data about the website from which a person has come (the so-called referrer), which sub-pages were visited, or how often and for what duration a sub-page was viewed. Web analytics are mainly used for the optimization of a website and in order to carry out a cost-benefit analysis of Internet advertising.

The operator of the Google Analytics component is Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, United States.

For the web analytics through Google Analytics the controller uses the application “_gat. _anonymizeIp”. By means of this application the IP address of the Internet connection of the data subject is abridged by Google and anonymised when accessing our websites from a Member State of the European Union or another Contracting State to the Agreement on the European Economic Area.

The purpose of the Google Analytics component is to analyze the traffic on our website. Google uses the collected data and information, inter alia, to evaluate the use of our website and to provide online reports, which show the activities on our websites, and to provide other services concerning the use of our Internet site for us.

Google Analytics places a cookie on the information technology system of the data subject. The definition of cookies is explained above. With the setting of the cookie, Google is enabled to analyze the use of our website. With each call-up to one of the individual pages of this Internet site, which is operated by the controller and into which a Google Analytics component was integrated, the Internet browser on the information technology system of the data subject will automatically submit data through the Google Analytics component for the purpose of online advertising and the settlement of commissions to Google. During the course of this technical procedure, the enterprise Google gains knowledge of personal information, such as the IP address of the data subject, which serves Google, inter alia, to understand the origin of visitors and clicks, and subsequently create commission settlements.

The cookie is used to store personal information, such as the access time, the location from which the access was made, and the frequency of visits of our website by the data subject. With each visit to our Internet site, such personal data, including the IP address of the Internet access used by the data subject, will be transmitted to Google in the United States of America. These personal data are stored by Google in the United States of America. Google may pass these personal data collected through the technical procedure to third parties.

The data subject may, as stated above, prevent the setting of cookies through our website at any time by means of a corresponding adjustment of the web browser used and thus permanently deny the setting of cookies. Such an adjustment to the Internet browser used would also prevent Google Analytics from setting a cookie on the information technology system of the data subject. In addition, cookies already in use by Google Analytics may be deleted at any time via a web browser or other software programs.

In addition, the data subject has the possibility of objecting to a collection of data that are generated by Google Analytics, which is related to the use of this website, as well as the processing of this data by Google and the chance to preclude any such. For this purpose, the data subject must download a browser add-on under the link https://tools.google.com/dlpage/gaoptout and install it. This browser add-on tells Google Analytics through a JavaScript, that any data and information about the visits of Internet pages may not be transmitted to Google Analytics. The installation of the browser add-ons is considered an objection by Google. If the information technology system of the data subject is later deleted, formatted, or newly installed, then the data subject must reinstall the browser add-ons to disable Google Analytics. If the browser add-on was uninstalled by the data subject or any other person who is attributable to their sphere of competence, or is disabled, it is possible to execute the reinstallation or reactivation of the browser add-ons.

Further information and the applicable data protection provisions of Google may be retrieved under https://www.google.com/intl/en/policies/privacy/ and under http://www.google.com/analytics/terms/us.html. Google Analytics is further explained under the following Link https://www.google.com/analytics/.

Contact me

For more information or if you would like to make a complaint, please contact me by:

E-mail: julie@wishawcounsellingservice.co.uk
Telephone: 07488 312784
Mail: 77 Kenilworth Avenue, Wishaw, ML2 7LT, United Kingdom

Changes to this policy

I may edit this policy as and when required to continue to conform to the latest regulations and best practice. If I make any significant changes I will notify you in person or by posting an update to this privacy notice on my website.